Q. I just placed an order, when will it ship?
We try our best to ship items as fast as we can. It takes an average of 7 to 14 business days for items to arrive.
Q. How can I track my order ?
Please check Track Order page. You will receive an email with a tracking number once your order is shipped.
Q. My tracking says, "No information available at the moment":
It takes 2 to 5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Q. I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at firstname.lastname@example.org. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
Q. Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a refund.
Q. How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7 to 14 business days.
Q. I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your kitchen beautiful! Please send us an email to email@example.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.